Frost Buddy Return & Refund Policy
Return Eligibility and Requirements
Frost Buddy accepts returns on most eligible products within 30 days of delivery. To be eligible for return, products must be:
- Unused and free from any customer-caused damage
- Returned in their original, resalable condition including all packaging, accessories, and parts
- Sent back within the 30-day return period
Note that some products may have additional specific return conditions.
Products Not Eligible for Standard Returns
Returns are not accepted for:
- Personalized or customized products
- Final-sale items
- Used merchandise
- Damaged products caused by the customer
- Certain hygiene-related products
Other product-specific restrictions may also apply.
How to Request a Return
- Contact Frost Buddy customer service before sending any item back. You can reach us at luaiartie4431@outlook.com.
- Provide your order details along with the reason for the return.
- If the product is damaged, defective, or incorrect, be prepared to submit photographs.
- Wait for return instructions before shipping the product.
Return Shipping Costs
Return shipping expenses are generally the customer's responsibility unless the return results from a defect, damage on arrival, or fulfillment error. In such cases, Frost Buddy will determine appropriate return shipping arrangements after review.
Refund Process
After we receive and inspect your approved return, Frost Buddy will process your refund to the original payment method. Refunds typically appear within 5 to 10 business days, depending on your payment provider or financial institution.
Damaged or Defective Products
If your order arrives damaged or defective, please contact Frost Buddy promptly with your order information and details about the issue. We may offer a replacement, refund, or an alternative solution based on the situation.
Incorrect Orders
If you receive a product different from what you ordered, contact customer service immediately. Frost Buddy will review your order and determine the best resolution.
Exchanges
Exchanges may be available for eligible products, subject to inventory availability. If we cannot fulfill the exchange request, another resolution will be provided.