Shipping Policy

Shipping Policy for Frost Buddy

Order Processing

At Frost Buddy, we process orders after payment has been confirmed. Typical processing time is 1-3 business days. This timeframe may extend due to factors such as product availability, order volume, seasonal peaks, weekends, holidays, and other conditions beyond our control.

Shipping Methods and Delivery Estimates

Available shipping options will appear during checkout based on your order details and destination. Delivery times may range from 5-10 business days depending on the chosen shipping method and where the order is being sent.

Please note that estimated delivery dates serve as guidelines and may be subject to change.

Shipping Charges

Shipping fees are automatically calculated at checkout. Costs vary according to destination, package size and weight, order value, and your selected shipping method.

Tracking Your Order

When available, tracking information will be provided once your order ships. Keep in mind that carrier tracking systems might need additional time to update shipment status.

Potential Delays

Delivery times can be delayed due to events such as:

Severe weather conditions
Carrier disruptions
High seasonal shipping volume
Holidays
Transportation interruptions
Customs inspections
Incorrect or incomplete address information
Local delivery conditions and unforeseen circumstances

Delivery Address Accuracy

Please ensure your shipping details are complete and accurate when placing an order. If you must update your address, contact Frost Buddy customer service immediately. Changes may not be possible once your order is in fulfillment or has shipped.

Failed or Returned Deliveries

If a carrier cannot complete delivery, your package may be returned following their procedure. Returned orders due to incorrect addresses, refused deliveries, or non-collection might incur extra shipping fees for reshipment.

Damaged or Missing Packages

If your package shows signs of damage upon arrival, keep the original packaging and reach out to Frost Buddy customer service with your order details. Additional documentation or photos may be requested to assist your claim.

For packages marked as delivered but missing, first check your delivery area and contact the carrier. If the item cannot be located, please contact Frost Buddy customer service to review the delivery status.

International Shipping

Orders shipped outside the United States may be subject to customs duties, import taxes, brokerage fees, or other charges levied by the destination country. These fees are typically the responsibility of the recipient. Customs processing can also impact delivery times.